The Samsung Note 7 Battery... what we know

The story that's all the rage today is the continuing saga of the burning Samsung Note 7 batteries. Here's what we know so far.

Samsung is recalling all 2.5 million Note 7's that have been shipped. Each phone will be replaced and then each returned phone will be checked for a defective battery and refurbished. The problem is in the battery itself, not in the phone design and not all of the phones have a defective battery. However, Samsung is replacing all the phones to be sure they get any possible defective one. The new phones will begin being replaced on the 19th of September in certain markets, and the replacement roll-out will continue until all markets are covered.

One might ask why Samsung doesn't just replace the defective battery with a good one. And Samsung considered that, but they say they decided a recall would take care of their customers better. The battery is not a simple pop-off-the-cover-and-the-battery-falls-out kind of construction so that probably has a lot to do with that decision.

We are working at the bleeding edge of consumer technology. And as much as people want to have a safe battery, they also want to know that a company will care about their customer if a problem arises and do everything they can to fix the problem promptly and as smoothly as possible.